Privacy Policy

At MySouq, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you browse, shop, or contact us.

1. Information We Collect

When you interact with MySouq, we may collect the following types of data:

  • Personal Information: Name, email address, phone number, and billing/shipping address.

  • Order Information: Items purchased, payment method (processed securely), and order history.

  • Device & Usage Data: IP address, browser type, and cookies to enhance your browsing experience.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide order confirmations, updates, and customer support

  • Send special offers or updates (only if you've opted in)

  • Improve and personalize your shopping experience on MySouq

3. Your Privacy Comes First

We do not sell your personal information. We only share it:

  • With trusted service providers (e.g., shipping and logistics partners) to complete your order

  • When legally required by authorities in the UAE or Saudi Arabia

4. How We Protect Your Data

Your data security is important to us. Our protections include:

  • SSL-encrypted browsing

  • Secure, encrypted payment processing

  • Limited access to sensitive information within our team

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Opt out of marketing communications at any time

📧 To make a request, email us at: mysouqofficial@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember items in your shopping cart

  • Suggest personalized product recommendations

  • Improve website speed and performance

You can control cookies through your browser settings.

7. Policy Updates

This Privacy Policy may be updated occasionally. The most recent version will always be available on our website.

8. Contact Us

If you have any questions or concerns about your privacy:

📧 Email: mysouqofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia