Terms of service

Welcome to MySouq.com. By accessing our website or placing an order, you agree to the terms outlined below. Please read these Terms of Service carefully before using our site or making a purchase.

1. Overview

This website is operated by MySouq. Throughout the site, the terms “we,” “us,” and “our” refer to MySouq. By accessing or using any part of the website or our services, you agree to be bound by these Terms of Service.

2. Eligibility & Acceptable Use

  • You must be 18 years or older to use our website in the UAE or KSA

  • You agree not to use our website or products for any unlawful or unauthorized purposes

  • Violating these terms may result in account suspension or termination of service

3. Product Information

We aim to provide accurate, up-to-date product descriptions and images. However:

  • Product colors and images may vary slightly due to screen or device settings

  • We reserve the right to modify or discontinue products at any time without prior notice

4. Pricing & Payment

  • Prices are displayed in AED (United Arab Emirates) or SAR (Saudi Arabia) based on your location

  • Prices include VAT, unless stated otherwise

  • We accept major debit/credit cards and secure online payment methods

  • Orders are confirmed only upon successful payment

5. Shipping & Delivery

Please refer to our [Shipping Policy] for complete details.

Note: Delivery times are estimates and may be affected by courier delays, customs, or other unforeseen issues.

6. Returns & Refunds

Please refer to our [Return & Refund Policy] for full information on return eligibility, procedures, and refund timelines.

7. Account Registration & Security

  • You are responsible for maintaining the confidentiality of your login credentials

  • You agree to provide accurate, current, and complete information when registering or updating your account

8. Third-Party Services

  • Our website may include links to or integrations with third-party websites or services

  • MySouq is not responsible for the content, privacy policies, or practices of these external platforms

9. Intellectual Property

  • All content on MySouq.com—including text, images, graphics, logos, and branding—is the intellectual property of MySouq

  • No content may be copied, reproduced, or distributed without our written permission

10. Changes to These Terms

  • MySouq reserves the right to update or modify these Terms of Service at any time

  • The most recent version will always be posted on this page

  • Continued use of our site means you accept any changes

11. Contact Us

If you have any questions or concerns about these Terms:

📧 mysouqofficial@gmail.com
📍 Serving customers in the United Arab Emirates and Saudi Arabia