Return & Refund Policy
At MySouq, your satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is made within 7 days of receiving your order
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You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We are unable to accept returns for:
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Items that are used, damaged, or altered
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Requests made after 7 days from delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaway items
🔁 How to Return an Item
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Email us at 📧 mysouqofficial@gmail.com with your order number and reason for return
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Our team will review your request and send detailed return instructions
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Ship the item back — return shipping is the customer’s responsibility unless the item was incorrect or damaged
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Once we receive and inspect the returned item, your refund will be processed within 5–7 business days
💸 Refund Details
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Refunds will be issued to your original payment method
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Your bank or payment provider may take additional time to reflect the refund
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You’ll receive an email confirmation once your refund is successfully processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Include the following:
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Your order number
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Clear photos of the item received
We’ll arrange for a free replacement or offer a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider — they may need time to process it
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Still no update? Contact us and we’ll assist you directly
💬 Need Help?
We’re here to assist you every step of the way.
📧 mysouqofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia