Shipping policy

At MySouq, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy below for details on delivery times, rates, and order tracking.

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📦 Where We Ship

We currently deliver to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

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📍 Estimated Delivery Times

⏱ Note: Delivery times may vary depending on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
  → Free shipping on orders over AED 150

• KSA: SAR 20
  → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your delivery location.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real-time.

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🛑 Shipping Delays & Exceptions

While we aim to deliver on time, delays may occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding during such events.

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📨 Incorrect Address Policy

Please double-check your shipping address before completing your order.
MySouq is not responsible for delays or lost shipments caused by incorrect or incomplete address details.

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💬 Need Help?

If you have any questions about your order or delivery status, feel free to reach out.

📧 mysouqofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia